Return & Refund Policy

MekView offers a 5-day refund policy on all new and unopened equipment. The refund period begins from the date the product is delivered to the customer.

Any return request made after 5 days from delivery will not be eligible for a refund.

Products that have been:

  • Opened
  • Used
  • Dismantled
  • Modified
  • Damaged

will not be accepted for return.

Once MekView receives and verifies the returned product, a refund will be processed after deducting:

  • 2% restocking fee
  • Payment gateway charges (if applicable)
  • Shipping charges

Returned products must include the original packaging, accessories, manuals, and all included items. MekView reserves the right to refuse returns if any accessories or original items are missing.

Return & Replacement Eligibility

MekView offers replacement or return options in the following cases:

  • Product is defective or Dead on Arrival (DOA)
  • Product is faulty or damaged upon delivery
  • Incorrect product was received

Customers must report any of the above issues through email or telephone within 48 hours of delivery.

Requests made after 48 hours will not be eligible for return or replacement under these conditions.

All replacements, exchanges, or refunds will only be processed after the product is returned and tested by MekView.

General Product Warranty

Products not specifically covered under individual warranty sections, including antennas, monitors, hardware, and general accessories, are covered by a 10-day manufacturer defect warranty.

If the issue is confirmed as a manufacturing defect, MekView will provide:

  • Replacement/exchange, or
  • Store credit if the product is unavailable

Warranty does not cover damage caused by:

  • Customer misuse
  • External impact
  • Electrical fire
  • Power surges
  • Water damage
  • Unauthorized modifications

MekView reserves the right to reject any product that is found to be damaged due to customer handling or external causes.

Missing Product / Accessory Claims

While we make every effort to ensure accurate packing and delivery, mistakes can occasionally occur.

If any product or accessory is missing, customers must provide proof of the package condition.

For products packed in sealed zip-lock covers, please take a picture before breaking the seal. Missing item claims will not be accepted if the seal has already been opened without proof.

For boxed products such as frames, transmitters, and other equipment where the contents are not visible before opening, customers are strongly advised to record an unboxing video.

MekView will review all claims and reserves the right to reject claims that appear fraudulent.

Missing product or accessory claims must be reported through email, WhatsApp, or telephone within 24 hours of delivery. Claims submitted after 24 hours will not be considered.

If a missing item claim is approved due to an error from MekView, we will either:

  • Send the missing product (if available), or
  • Provide a refund for the missing item

FPV Camera Warranty

FPV cameras are covered under a 2-day manufacturer defect warranty.

The warranty does not cover:

  • Physical damage
  • External impact
  • Electrical fire
  • Power surges
  • Water damage
  • User modifications or tampering

Once approved, MekView will provide:

  • Replacement/exchange, or
  • Store credit/refund if the product is unavailable

FPV Goggles Warranty

FPV goggles include a 2-day manufacturer defect warranty.

The warranty does not cover damage caused by:

  • Drops or physical impact
  • Wear and tear
  • Water damage
  • Electrical damage
  • Power surges
  • User modifications

Once approved, MekView will provide:

  • Replacement/exchange, or
  • Store credit/refund if the product is unavailable

Flight Controllers / ESC / VTX Warranty

Flight Controllers (FC), Electronic Speed Controllers (ESC), Video Transmitters (VTX), Power Distribution Boards (PDB), and similar electronic components are covered under a 2-day manufacturer defect warranty.

This warranty does not cover:

  • User error
  • Damage during installation or removal
  • Soldering damage
  • Modifications
  • Power surges
  • Electrical fire
  • Water damage

Customers are advised to check for electrical shorts before powering up any electronic component.

For flight controllers, customers should verify functionality through USB connection with Betaflight immediately after delivery.

Any soldering or user modification on the flight controller will void the DOA warranty.

Once approved, MekView will provide:

  • Replacement/exchange, or
  • Store credit/refund if the product is unavailable

Battery Warranty

Batteries are covered under a 3-day warranty for:

  • Dead on Arrival (DOA)
  • Manufacturing defects

The warranty does not cover:

  • Improper usage
  • Overcharging
  • Physical damage
  • Impact damage
  • Water damage

Once approved, MekView will provide:

  • Replacement/exchange, or
  • Store credit/refund if the product is unavailable

Motor Warranty

Motors manufactured and sold by MekView come with a Lifetime Warranty on the motor coil/winding only.

The Lifetime Warranty does not cover:

  • Bearings
  • Motor bell
  • Motor base
  • Physical damage

All motors also include a 14-day manufacturer defect warranty.

Motors with:

  • Physical damage
  • Modifications
  • Excessive abuse
  • User-caused damage

will not qualify for the 14-day manufacturer defect warranty.

However, this does not affect the Lifetime Warranty eligibility for the motor coil/winding.

MekView reserves the right to inspect and approve all warranty claims before providing service.